Carpet Cleaning Queen's Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning Queen's Park provides professional carpet and associated cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Client means the individual, business, company, organisation or other entity requesting or receiving cleaning services from Carpet Cleaning Queen's Park.
1.2 Company means the cleaning service provider trading as Carpet Cleaning Queen's Park.
1.3 Services means carpet cleaning and any related or additional services agreed between the Company and the Client, including but not limited to upholstery, rug, mattress, or hard floor cleaning where offered.
1.4 Premises means the property or location where the Services are to be carried out.
1.5 Visit means any attendance by the Company or its operatives at the Premises for the purpose of providing the Services.
2. Scope of Services
2.1 The Company provides professional carpet and related cleaning services within its operational service area, including Queen's Park and surrounding neighbourhoods, subject to availability.
2.2 The exact scope of the Services to be provided will be agreed with the Client at the time of booking based on the information supplied by the Client regarding the Premises, the type of carpets, the level of soiling and any particular requirements.
2.3 The Company reserves the right to decline work which, in its reasonable opinion, falls outside its standard service offering, poses a health and safety risk, or cannot reasonably be completed with the equipment and materials normally used by the Company.
3. Booking Process
3.1 Bookings may be made by the Client through the Company’s accepted booking channels as advertised from time to time. By placing a booking, the Client confirms that they are legally capable of entering into a binding contract.
3.2 When making a booking, the Client must provide accurate and complete information about the Premises, including access arrangements, parking restrictions, approximate carpeted area, type of carpets and any known stains or damage.
3.3 All bookings are subject to confirmation by the Company. A booking will only be considered accepted and a contract formed when the Company confirms the booking and, where applicable, receives any required deposit or prepayment.
3.4 The Company may, at its discretion, request further information or photographs to assess the scope of the work before confirming the booking.
3.5 The Client is responsible for ensuring that all persons with an interest in the Premises are aware of and consent to the Services being carried out.
4. Pricing and Quotes
4.1 Any prices or quotations provided by the Company prior to a Visit are based on the information supplied by the Client and are subject to change if that information is inaccurate or incomplete.
4.2 Where possible, the Company will provide a fixed price for the agreed Services. However, the Company reserves the right to adjust the price on arrival if the actual condition or size of the carpets, access, or other factors differ significantly from those described at the time of booking.
4.3 If a price adjustment is required, the Company will inform the Client before commencing work. If the Client does not accept the revised price, the Company may cancel the Visit and will refund any payments received in respect of that Visit, less any reasonable call-out costs if previously advised.
4.4 All prices are quoted in pounds sterling and include any applicable taxes unless expressly stated otherwise.
5. Payments
5.1 The Client agrees to pay the charges for the Services in accordance with the price agreed at the time of booking or subsequently confirmed in writing.
5.2 Unless otherwise agreed in advance, payment is due on completion of the Services at each Visit. The Company may, at its discretion, require full or partial payment in advance, particularly for larger bookings or commercial contracts.
5.3 The Company accepts the payment methods it makes available from time to time. The Client is responsible for ensuring that funds are available and that any payment details provided are correct.
5.4 Where payment terms in arrears have been agreed for commercial Clients, invoices are payable within the period stated on the invoice. If no period is stated, payment is due within 14 calendar days of the invoice date.
5.5 The Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under UK law, accruing daily until payment is received in full, and to recover any reasonable costs incurred in pursuing late payments.
6. Cancellations and Rescheduling
6.1 The Client may cancel or request to reschedule a Visit by providing notice to the Company within the minimum notice period specified at the time of booking. If no period is stated, a minimum of 24 hours’ notice before the scheduled start time is required.
6.2 If the Client cancels or reschedules within the required notice period, any deposit or prepayment will normally be applied to the new booking or refunded, subject to any specific terms agreed at the time of booking.
6.3 If the Client cancels a Visit with less than the required notice, fails to provide access to the Premises, or is otherwise not present where their presence is required, the Company reserves the right to charge a late cancellation fee up to the full value of the scheduled Services.
6.4 The Company will make reasonable efforts to attend all confirmed bookings on time. However, the Company reserves the right to cancel or reschedule a Visit due to circumstances beyond its reasonable control, including but not limited to severe weather, traffic disruptions, equipment failure, staff illness or safety risks at the Premises.
6.5 In the event that the Company must cancel or significantly delay a Visit, the Client will be offered the option to reschedule at a mutually convenient time. Where rescheduling is not possible, any payments made in respect of the affected Visit will be refunded.
7. Access, Parking and Client Responsibilities
7.1 The Client shall ensure that the Company’s operatives are able to gain timely and safe access to the Premises at the agreed time and for the duration of the Visit.
7.2 The Client is responsible for arranging appropriate parking or providing information about local parking restrictions in the area around the Premises. Any parking charges or penalties incurred as a direct result of inadequate information provided by the Client may be added to the Client’s invoice.
7.3 The Client must ensure that the areas to be cleaned are reasonably tidy and that fragile, valuable or irreplaceable items are removed or adequately protected before the Visit.
7.4 The Client is responsible for advising the Company of any known hazards, defects, loose fittings, pre-existing stains, damage to carpets, flooring or furnishings, and any other circumstances that could affect the provision of the Services or the safety of the Company’s operatives.
7.5 Children and pets must be supervised and kept away from work areas and equipment at all times during the Visit. The Company accepts no liability for any injury or loss arising from unsupervised children or pets in areas where Services are being provided.
8. Service Performance and Limitations
8.1 The Company will provide the Services with reasonable skill and care, using equipment and products suitable for professional carpet cleaning.
8.2 While every effort is made to achieve the best possible cleaning results, the Company does not guarantee that all stains, odours or marks will be removed in every case. Certain substances and long-standing stains may be permanent.
8.3 The Client acknowledges that some carpets and fabrics may be prone to wear, colour variations, shrinkage, or other reactions even when appropriate cleaning methods are used. The Company will, where possible, assess suitability before cleaning but cannot be held liable for wear or damage arising from inherent defects, poor installation, previous cleaning, or unrevealed conditions.
8.4 Drying times following cleaning may vary depending on the fabric, ventilation, temperature and humidity at the Premises. The Client is responsible for ensuring adequate ventilation and following any aftercare advice provided.
9. Liability and Insurance
9.1 The Company maintains public liability insurance and, where applicable, employer’s liability insurance for its operations within the United Kingdom.
9.2 The Company’s liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the lesser of the cost of rectification or the total charges paid by the Client for the Visit during which the incident occurred, except where such limitation is not permitted by law.
9.3 The Company shall not be liable for loss or damage resulting from:
a. Pre-existing defects, stains, damage, wear or conditions in the carpets, flooring, furnishings or Premises.
b. Failure by the Client to provide accurate information or to follow the Company’s instructions or aftercare advice.
c. Fair wear and tear or deterioration that could reasonably be expected from professional cleaning.
d. Indirect or consequential loss, including loss of profit, business interruption or loss of opportunity.
9.4 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
10. Complaints and Claims
10.1 The Client should inspect the work as soon as reasonably practicable after completion of the Services.
10.2 Any complaint or claim relating to the Services must be reported to the Company as soon as possible and, in any event, within 48 hours of completion of the Visit, unless the issue could not reasonably have been discovered within that period.
10.3 The Client must allow the Company a reasonable opportunity to investigate and, where appropriate, remedy any alleged defect in the Services. This may include a return Visit to the Premises.
10.4 Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected area, a partial refund, or another appropriate remedy, having regard to the circumstances and the limitations set out in these Terms and Conditions.
11. Waste Handling and Environmental Regulations
11.1 The Company will handle and dispose of any waste generated during the provision of the Services in accordance with applicable UK waste management and environmental regulations.
11.2 Routine waste arising directly from the cleaning process, such as used cleaning solutions, extracted rinse water and disposable materials, will be managed by the Company unless otherwise agreed.
11.3 The Client is responsible for informing the Company in advance of any hazardous substances, contamination or special waste at the Premises that may affect the provision of the Services or require specific disposal arrangements.
11.4 Where special, hazardous or regulated waste is identified, the Company reserves the right to refuse to handle such waste or to charge additional fees reflecting the cost of compliant handling, transport and disposal in accordance with UK regulations.
11.5 The Client agrees not to request or require the Company to dispose of waste in an unlawful manner or to breach any environmental or local authority regulations.
12. Health and Safety
12.1 The Company will carry out the Services in a manner consistent with applicable health and safety legislation and its internal policies and risk assessments.
12.2 The Client agrees to co-operate with any reasonable health and safety instructions given by the Company and to maintain a safe environment at the Premises for the duration of the Visit.
12.3 If, in the opinion of the Company or its operatives, the Premises present unacceptable health or safety risks, the Company may suspend or cancel the Services without liability, and any fees due will be addressed based on the circumstances and work already completed.
13. Data Protection and Privacy
13.1 The Company may collect and process personal data relating to the Client for the purpose of managing bookings, providing the Services, handling payments and administering the business.
13.2 Personal data will be processed in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep personal information secure and will not sell or rent personal data to third parties.
13.3 The Client has rights in relation to their personal data under data protection legislation and may contact the Company to exercise those rights, subject to legal limitations.
14. Force Majeure
14.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, fire, flood, strikes, lockouts, traffic disruption, power failure, equipment breakdown, acts of terrorism, pandemics, or changes in law or regulation.
14.2 In such cases, the Company will make reasonable efforts to notify the Client and to resume performance as soon as reasonably practicable.
15. Variations to Terms
15.1 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking, unless a change is required by law or regulatory authority.
15.2 Any specific variations or additional terms agreed in writing between the Company and the Client shall take precedence over these general Terms and Conditions to the extent of any inconsistency.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter.
17. Severability
17.1 If any provision or part-provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written confirmation, quotation, or specific agreement between the Company and the Client, constitute the entire agreement between the parties in relation to the Services and supersede all previous discussions, correspondence, understandings or agreements.
By proceeding with a booking or allowing the Services to be carried out at the Premises, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
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