Carpet Cleaning Queenspark Terms and Conditions

These Terms and Conditions set out the basis on which Carpetcleaning Queenspark provides professional carpet and upholstery cleaning services in the UK. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, job confirmation, or service specification provided before the appointment. These terms are designed to be fair, clear, and consistent with applicable UK consumer and service law. They apply to domestic and commercial customers unless a separate written agreement states otherwise.

The words “we”, “us”, and “our” refer to Carpetcleaning Queenspark, while “you” and “customer” refer to the person or business requesting the service. The term services includes carpet cleaning, stain treatment, upholstery cleaning, spot cleaning, deodorising, and related cleaning work agreed at the time of booking. These terms should be read carefully before confirming an appointment, as they govern the full service relationship.

If any part of these terms is unclear, the customer should review the booking confirmation and service description before the appointment date. If there is any inconsistency between a written quotation and these terms, the written quotation will usually apply only to the extent of that inconsistency. Nothing in these terms is intended to exclude rights that cannot lawfully be excluded under UK law, including consumer rights relating to reasonable care and skill.

Booking Process

Bookings for Carpetcleaning Queenspark services may be made by phone, email, online enquiry form, or other booking method we make available from time to time. A booking is not confirmed until we have accepted the request and provided confirmation of the appointment date, service type, and any agreed price or estimate. We may ask for room counts, carpet condition, access details, parking arrangements, and any known stains or special requirements so that we can allocate the correct time, equipment, and cleaning method.

All quotations are based on the information supplied by the customer at the time of enquiry. If the actual condition of the carpets or upholstery differs significantly from the description provided, we may revise the price, change the scope of work, or, where necessary, decline the service. This includes situations where items are heavily soiled, have existing damage, require specialist treatment, or are affected by pet contamination, mould, or water damage. We will always aim to explain any required adjustment before work begins.

The customer must ensure that the property is ready for cleaning at the agreed time. This includes providing safe access, moving small items where necessary, securing pets, and advising us of any hazards, fragile materials, or obstructions. Where parking restrictions, building access controls, or entry permissions apply, the customer is responsible for making suitable arrangements unless otherwise agreed in writing. Delays caused by poor access, inability to enter the premises, or inaccurate booking information may result in additional charges or rescheduling.

Payments and Charges

Prices for Queenspark carpet cleaning services may be provided as fixed quotes, minimum charges, per-room rates, or itemised estimates depending on the work required. Any estimate is based on the information available at the time and may change if the actual service differs from the original description. Unless stated otherwise, all prices are exclusive of additional services requested on site, such as extra stain removal, specialist deodorising, or treatment of unexpectedly large areas.

Payment is due in full on completion of the service unless we have agreed a different arrangement in writing before the appointment. We may accept payment by card, bank transfer, cash, or other payment methods that are notified in advance. If a deposit is required, the booking will not be secured until the deposit is received. Deposits may be used to cover administration costs, reserved labour, and lost appointment time where a late cancellation occurs, subject to the cancellation terms below and applicable law.

If the customer fails to pay on time, we reserve the right to charge reasonable recovery costs and interest where permitted by law. We may also withhold future bookings until outstanding sums are settled. Any dispute about an invoice must be raised promptly and in good faith. The customer is not entitled to withhold payment for undisputed parts of the service simply because a separate issue is being investigated. Where part-payment has been agreed, the remaining balance must be paid by the date stated on the invoice.

Service Standards and Customer Responsibilities

We will provide our services with reasonable care and skill, using appropriate cleaning methods and equipment selected for the surface and condition presented. Carpetcleaning Queenspark may assess fibre type, dye stability, wear, staining, and previous treatment before beginning work. We do not guarantee the removal of every stain, mark, odour, or ingrained soil, particularly where the issue is old, permanent, or has been set by previous cleaning attempts or household products. Results may vary according to material, age, and condition.

The customer must disclose any known issues that may affect the service, including hidden damage, weak seams, loose fittings, colour run risks, recent spills, underfloor heating, previous flood damage, or delicate materials. If the customer withholds relevant information, we will not be responsible for problems that arise because of that omission. The customer should also remove personal belongings, valuables, and breakable items from the working area unless we have agreed to assist with preparation. We are not responsible for loss or damage to items not reasonably connected with the cleaning work.

We may refuse or stop work if we believe the site is unsafe, the instructions are improper, or the condition of the items creates an unacceptable risk of damage. If the customer insists on a method that we consider unsuitable, the service may be declined or continued only after the customer accepts the associated risk in writing where lawful. Any such decision will be made reasonably and with regard to the integrity of the property, equipment, and personnel.

Liability and Limitations

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. Subject to that, Carpetcleaning Queenspark will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of data, or any loss that was not reasonably foreseeable when the contract was made.

Our total liability for any claim arising from the service, whether in contract, tort, negligence, or otherwise, shall be limited to the amount paid or payable for the specific service giving rise to the claim, unless a greater amount is required by law. This limitation is intended to be reasonable and proportionate, particularly in light of the nature of cleaning work and the variability of materials, stains, and pre-existing conditions.

We are not responsible for pre-existing damage, hidden defects, normal wear and tear, colour variation, shrinkage caused by unsuitable materials, or deterioration due to age and prior treatment. Where the customer requests treatment of particularly delicate or high-risk items, the customer accepts that some risk of alteration may exist. We will take reasonable precautions, but the outcome cannot always be guaranteed, especially where fibres, adhesives, backing materials, or finishes are unstable.

Complaints, Access, and Data Use

If the customer believes there is an issue with the service, the matter should be reported as soon as reasonably possible so that it can be reviewed while the relevant details remain fresh. We may ask for photographs, a description of the concern, and the opportunity to inspect the treated area. Where a problem is caused by our failure to provide the service with reasonable care and skill, we may offer a repeat treatment, a partial refund, or another appropriate remedy in line with our legal obligations.

To carry out the service effectively, we may need to record booking details, service notes, before-and-after observations, and payment information. Any personal data will be used only for legitimate business purposes, including scheduling, invoicing, service management, and record-keeping. We will handle personal data in accordance with applicable data protection law. Information will not be shared unnecessarily and will only be disclosed where required for service delivery, legal compliance, or debt recovery.

If the customer books on behalf of another person, the person making the booking confirms that they have authority to agree to these terms. The customer also confirms that they have read and understood the service limitations, payment obligations, and cancellation rules. These terms may be updated from time to time for legal, operational, or commercial reasons, and the version in force at the time of booking will apply unless a later written agreement states otherwise.